Why do we have angry employees ?
I have been employed for 6 yrs n learnt one valuable lesson … Treat your employees with dignity and pay them on time … Don’t scold an employee like a kindergarten kid , talk to him privately…
If u mistreat ur employees they will mistreat your customers …
Earlier this year I went to a certain shop kununua mitungi ya gas .
Nukauliza dame alikuwa hapo amevaa apron ya job …
“Hapa ndio naweza nunua magas” she looked me from head to toe …
"Magas ndiyo Nini ? " And she continued chewing …kwa mfuko I had 60k to purchase the cylinders … I felt like leaving but another employee spotted me and asked me how he could help me , just told him I need to buy some cylinders …
The other employee was just a young man , he took over n I paid n got my merchandise , the lady employee now started to be friendly , sikuonyesha kukasirika nikapark kwa pickup nikaenda zangu…
Yesterday I went back to the same Go down , this time I meet different employees , same old altitude of matharau , I want to purchase just 6 cylinders , hata siangaliwi nikinunua …
“Naweza nunua outright mtungi?” I ask politely
The fat lady at the reception is busy playing with her kid feeding her …
She ignores me , I approach another kamba fella … He looks bored n stressed , we transact with him …
M an experienced businessman m sure this guys are suffering n are regretting working there… This is the fastest downfall of a business…
Most customers won’t come back …customer is your boss