Clients who pay more complain less

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Your time matters, kwanza kama you are providing products that cost a fortune to support. 80% of your clients are probably the ones complaining the most and spending less on your products. The 80-20 rules works.

Kenyans have the shittiest business acumen. Unaoata msee amelia sana watu hawabuy kwake, unaaaua kumsupport. Later on when you are inquiring more about the product, all you are given is blueticks.

People seek out and pay for excellent customer service. Anything less, lazima upunguze bei.

Higher price is usually associated with higher quality.

So of course, CAPTAIN OBVIOUS.

Ni ukweli. Ghaseer inabuy movie moja ya 30 bob inataka umuonyeshe trailer 15, halafu mchambue each ni kama thesis ya Ph. D. Unaeza dhania anataka ku-buy rare art pale Sotheby’s. On the other hand, bazu anaingia, anagongesha rwabe hapo kwa meza ya display na kusema “niekee latest movies/series za hiyo pesa. Mix action, investigative, na comedy”. In 15 minutes ashachukua flash yake akajipa shugli.

Culture ya biashara hakuna, most wanafanya just out of making it to the end…

Higher price higher quality doesn’t work. I mean one who spends 1M on a product amefanya research poa sana and knows the limitation za what he is getting. He will complain less, than ule amubuy cheaper an hajui how the damn thing works, always expecting more from it

You’re contradicting yourself. First you claim Higher price higher quality doesn’t work then you you make a U turn and say One who spends 1M on a product amefanya research poa sana and knows the limitation za what he is getting. He will complain less…

It’s like saying Hiyo ni ukweli, but ni uongo.

“Customers who pay more, complain less”. Higher prices don’t guarantee product quality!"

:smiley: That pesky little comma is causing problems

Ebu chambua elder

Pissants everywhere

:D:D:D:D

Banae. If I had a nickel for every time a customer asked “what’s the last price”, I would have a private island with my name on the title deed.

The problem with Kenyan businessmen/women is arrogance and thinking that they are there to do you a favour. Unaenda Kwa Duka fulani unakuta kimama hapo kiko kwa simu kinajifanya hakikuoni. She takes almost five minutes to talk to you and her tone and attitude is one that totally puts you off. Anasahau umepelekea yeye pesa yako.