DSTV becoming more sensitive?

A few minutes ago I received a call from one of DSTV’s customer care/service personnel who politely inquired as to why I have not bothered reconnecting my account since it was disconnected about 8 months ago, and do I have any recommendations I can make to DSTV!

Well, I dutifully let her know that:-
[ol]
[li]I had gotten tired of watching too many repetitions on almost each and everything.[/li]
[li]That despite a price increment effected against a huge outcry, nothing in the programming or bouquets justified such increment.[/li][li]That I am awaiting the landlord’s consent to install my dish for FTA[/li]
[li]That since I subscribed to Zuku Internet, I can stream virtually any sport of my choice from the comfort of my sitting room without feeling ripped off.[/li][li]That it was a high time they restructured their bouquets to resonate with the choice of their clients desires/wishes For example, I love football, rugby and cricket, plus documentaries. Why cant their personalise their bouquets so that I can pay for what I want/watch only, and don’t end up paying 8,000 while watching for or six channels only.[/li][/ol]
Well, shock on me when she told me that those were more or less the same reasons many folks who refused to reconnect after disconnection said, but she was professionally coy when I inquired if the number was that high!

Which left me with a question. Was DSTV suddenly becoming sensitive, or had their practises finally caught up with them, or might the introduction of digital boxes which offer additional content be driving many clients away.

Over to you talking talkers

5 Likes

If they admit their mistakes that doesn’t mean that they will change their ways.

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Those guys are very arrogant… GO TV will be the first to go down…

The writing is on the wall
DSThieVes Going… Going…

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If many have had the same complaints, they shouldn’t be asking you why you haven’t reconnected your account. They should be taking action to please their subscribers. Seems they have no clue why they are losing the pay tv market.

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I think there is a very high number of downgrades and people not paying subscriptions. Most people I know pay for the access package at 930 bob only.

Exactly! The most common way cooperates deal with grievances is owning them and claiming they are working towards solving them.

REMEMBER WHAT THE DORMOUSE SAID, “FEED YOUR HEAD.”

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And they are misleading kenyans that their signal is in the whole country.

Might be more like it.

Wakinipigia nitawambi waniwekee meter Kama ya KPLC then they charge me for the hours I watch.

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:D:D:D:D:D:D:D

Its not that they don have a clue but
their money hungry tendancies and greedyness wont allow them to change… Am pritty sure if GTV was still around dstv wangekua wanalilia kwa cho.

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Their business model is fundamentally flawed. But they’re too stuck up in their arrogance to notice it. We march on.

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GTV walingoja watu walipe subscription then wakahepa

This is the second time i have seen this today and i wondering what the fuck is going on?
Is this code? This is some jason bourne shit right here

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It’s just a line he puts after every comment

I think they were kicked out, then wakatuachia useless boxes.

what is FTA mtu wangu?

he doesn’t know that his signature shows automatically so he retypes it after every post. secondly, he thinks its very witty…

:rolleyes: