FAIBA 4G* Update - Not Good

Pseudonyms

Village Elder
#1
Just called them for the 654980184th time. They have reluctantly let me on information that should be public but they have been unwisely secretive about it.

They are in the process of putting up boosters around Nairobi. That is not going to happen this evening, or this week, or even before the month is over.

Nunua tu line ya Telkom ukingoja Faiba watengeneze mitambo.
 

Electronics4u

Village Senator
Staff member
#2
I had given Faiba a lot of praise hapo before. But when I started experiencing erratic speeds, halafu wakakataa to rollover balance bundles the combine that with the most incompetent customer care in Subsaharan Africa, nilienda hapo kwangu nje, nikachimba kashimo nikazika hio simcard na nikapanda kamti.
Then nikakuja mkia back to safcon mbundles.
Naona sasa Safcon Faiba anaingia area yetu kaa bacteria. Can't wait to get connected.
Luwere Mr. Mbugua.
 

Pseudonyms

Village Elder
#5
most incompetent customer care

This kwanza ndo imefanya nihame.

For the first time I bought a specific handset to use a network halafu mama wa customer care ananiambia "we know there is an issue na si wewe peke yako uko affected so be patient... I don't know when it will be sorted... I don't know what is causing the problem only our engineers can know ... try to reset(sic) your phone"

WTF!
 

MarkMarco

Village Elder
#6
This kwanza ndo imefanya nihame.

For the first time I bought a specific handset to use a network halafu mama wa customer care ananiambia "we know there is an issue na si wewe peke yako uko affected so be patient... I don't know when it will be sorted... I don't know what is causing the problem only our engineers can know ... try to reset(sic) your phone"

WTF!
Uuuui . Kuhama galore
 

Riva

Village Elder
#7
My Faiba 4G Modem is working just fine. Since I purchased it at around January this year, I buy 25GB for Ksh. 1000 and have never had problems with it, aside from occasional downtimes, which cannot make me start jumping up and down coz I understand this is technology, and a new company that is bound to have problems occasionally. Even suffericon gets occasional downtimes.

The fact that they are going to put up more boosters around Nairobi should be a good thing coz it shows that the company is growing its capacity, and since they have affordable data bundles, this fo me at least, is a cause for celebration coz it means stronger networks and potentially fewer downtimes.

I have never understood people who keep complaining about their products..mara oooh they are penalizing users who purchase more bundles...at Ksh.1000 for 25 GB, at very reliable speeds, I have not seen such an offer elsewhere and if there is those complaining users should move there. Everyday, suffericon keeps advertising some "Platinum" product which I looks at and laugh because of how expensive it is, given my needs.

Anyways, you can choose to keep complaining about the company, or you can support them by being a loyal customer, which would enable the firm to grow and expand their capacity for better services in the long term.
 

Electronics4u

Village Senator
Staff member
#9
My Faiba 4G Modem is working just fine. Since I purchased it at around January this year, I buy 25GB for Ksh. 1000 and have never had problems with it, aside from occasional downtimes, which cannot make me start jumping up and down coz I understand this is technology, and a new company that is bound to have problems occasionally. Even suffericon gets occasional downtimes.

The fact that they are going to put up more boosters around Nairobi should be a good thing coz it shows that the company is growing its capacity, and since they have affordable data bundles, this fo me at least, is a cause for celebration coz it means stronger networks and potentially fewer downtimes.

I have never understood people who keep complaining about their products..mara oooh they are penalizing users who purchase more bundles...at Ksh.1000 for 25 GB, at very reliable speeds, I have not seen such an offer elsewhere and if there is those complaining users should move there. Everyday, suffericon keeps advertising some "Platinum" product which I looks at and laugh because of how expensive it is, given my needs.

Anyways, you can choose to keep complaining about the company, or you can support them by being a loyal customer, which would enable the firm to grow and expand their capacity for better services in the long term.
Mbugua detected!
 

Okwonkwo

Village Chief
#10
My Faiba 4G Modem is working just fine. Since I purchased it at around January this year, I buy 25GB for Ksh. 1000 and have never had problems with it, aside from occasional downtimes, which cannot make me start jumping up and down coz I understand this is technology, and a new company that is bound to have problems occasionally. Even suffericon gets occasional downtimes.

The fact that they are going to put up more boosters around Nairobi should be a good thing coz it shows that the company is growing its capacity, and since they have affordable data bundles, this fo me at least, is a cause for celebration coz it means stronger networks and potentially fewer downtimes.

I have never understood people who keep complaining about their products..mara oooh they are penalizing users who purchase more bundles...at Ksh.1000 for 25 GB, at very reliable speeds, I have not seen such an offer elsewhere and if there is those complaining users should move there. Everyday, suffericon keeps advertising some "Platinum" product which I looks at and laugh because of how expensive it is, given my needs.

Anyways, you can choose to keep complaining about the company, or you can support them by being a loyal customer, which would enable the firm to grow and expand their capacity for better services in the long term.
My fren, ngoja ile siku utanunua hiyo 25Gb and you can't use it! Because the router keeps disconnecting every 5 minutes.
 
#12
My Faiba 4G Modem is working just fine. Since I purchased it at around January this year, I buy 25GB for Ksh. 1000 and have never had problems with it, aside from occasional downtimes, which cannot make me start jumping up and down coz I understand this is technology, and a new company that is bound to have problems occasionally. Even suffericon gets occasional downtimes.

The fact that they are going to put up more boosters around Nairobi should be a good thing coz it shows that the company is growing its capacity, and since they have affordable data bundles, this fo me at least, is a cause for celebration coz it means stronger networks and potentially fewer downtimes.

I have never understood people who keep complaining about their products..mara oooh they are penalizing users who purchase more bundles...at Ksh.1000 for 25 GB, at very reliable speeds, I have not seen such an offer elsewhere and if there is those complaining users should move there. Everyday, suffericon keeps advertising some "Platinum" product which I looks at and laugh because of how expensive it is, given my needs.

Anyways, you can choose to keep complaining about the company, or you can support them by being a loyal customer, which would enable the firm to grow and expand their capacity for better services in the long term.

Which part of Nairobi are you using your line from?
 
#15
The fact that they are going to put up more boosters around Nairobi should be a good thing coz it shows that the company is growing its capacity, and since they have affordable data bundles, this fo me at least, is a cause for celebration
True. No issues with that. What I have a problem with is them insisting that it's the customers' gadgets with a problem instead of straight up admitting that the problem is on their end.


Even suffericon gets occasional downtimes
I told them this exact thing. Hakuna provider hapatangi shida za net lakini wakipata wao husema, wanaapologize, na wanatuambia wanexpect ukue sorted in a certain duration. Faiba hawafanyangi hio.
 
#16
I had given Faiba a lot of praise hapo before. But when I started experiencing erratic speeds, halafu wakakataa to rollover balance bundles the combine that with the most incompetent customer care in Subsaharan Africa, nilienda hapo kwangu nje, nikachimba kashimo nikazika hio simcard na nikapanda kamti.
Then nikakuja mkia back to safcon mbundles.
Naona sasa Safcon Faiba anaingia area yetu kaa bacteria. Can't wait to get connected.
Luwere Mr. Mbugua.
From the beginning umekuwa ukiteta teta about faiba, hata ukaweka thread hapa because you couldn't purchase their bundles kwa urahisi. They will not miss u
 
#20
This kwanza ndo imefanya nihame.

For the first time I bought a specific handset to use a network halafu mama wa customer care ananiambia "we know there is an issue na si wewe peke yako uko affected so be patient... I don't know when it will be sorted... I don't know what is causing the problem only our engineers can know ... try to reset(sic) your phone"

WTF!
What is the model of your phone?
 

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