This is a step in the right direction though much neeeds to be done. It happened tht i attended a conference ( Univesal health conference) at the Grand Royal SWISS hotel some time back. A comparison with other hotels is tht they need to do more in terms of customer care. Also most of the time i could see water bowser bringing water to the hotel daily. One wonders why the sophistication yet they cant hack the water thing!!. The other thing is could hear people say its associated with Baba. This isnt a good thing mostly in a country tht is political. It needs to delink from baba