Kplc, abnormal power bill

It seems over the last two months, their system has been down, I have been trying to access my account to know the amount I am due to pay but they have not been responding.Knowing that I will still pay them, I have been paying the normal bill that they used to send me, only to be slapped with a bill of 4k ,I don’t know whether to download the Mpesa statement and take to the branch for deductions or to pay the bill.
The power man insisted to my Waiguru that I first for pay the bill.
How many have experienced my problems, what should I do

Account changes have been effected. Text “Status A/C Number” to 95551 to get your new a/c number then query and pay with that.

readings on your meter. If they took the correct reading, which i doubt, then they wont retract the bill. check the reading. They once slapped me with a 10k bill while in reality i owed 2k. I complained to them and they asked me for the current reading and billed me correctly. after all readings are cumulative.

once got a bill of 17k ni kama niko na mortuary kwa nyumba

They recently changed their billing system and many people were given wrong bills, No bills at all or payments not reflecting. Just visit your local office and sort it out, otherwise those in field wata disconnect and it will cost you to get it back.

Waajiri watu wasome meter si kuweka estimates zao za ufala

only you can experience your problems Okwonkwo…

Unamanisha nini mwalimu

This month alone they sent me three different bills. Paid one (first one) . decided let them do way they want. Kama ni kortini sawa coz you will not cut my power when I don’t have a debt. System my ass.

You can email them readings by the way

mimi nimefanya nini mzee Gashui

:)pole Okwonko, nilimaanisha Ubongo…shida yake hakuna mwingine anaweza kabiliwa nayo…

Watu wa prepaid bills tunasimama wapi tupewe uji…:D:D

Nkt thanks for the info

last week boy wangu aliletewa bill ya 20k na amezoea kulipa 400 bob tu

How did he sort it out because am in the same mess

lemme call him then will get back to you

4k one time yangu ilikuja 10k ikabidi nijipeleke huko na readings wakaanza some BS ya estimation

Will appreciate sir

Boss bado hujampigia, am still waiting for his way out