Passport application via e-citizen.

mtongwe

Village Elder
#1
I have been trying to apply for my passport replacement via e-citizen during the last few days in vain.

I have not managed to get past step 2. Is there anyone else who has experienced challenges in accessing the system?





ecitizen.PNG

ecitizen 2.PNG
 
#3
is it that you are getting to step 2 and cannot proceed to step 3? ama you cannot get to step 2 from step 1 no matter what option you select?, Have you tried changing your browser?
 

mtongwe

Village Elder
#4
is it that you are getting to step 2 and cannot proceed to step 3? ama you cannot get to step 2 from step 1 no matter what option you select?, Have you tried changing your browser?

I have difficulties proceeding from step 1 to step 2.

Let me try another browser and see if it shall work.
 

mtongwe

Village Elder
#9
Try using Microsoft Edge browser, everything works fine

I have borrowed a friends laptop with windows 10 to use the Microsoft Edge browser na haitambui.

Haiwes fika step 2.

Earlier on, i tried Explorer, Opera and Firefox. None of them have worked.

Mtu aweke screenshot ya step 2 nikubali mimi ndio nimeshindwa kufika hapo.
 
Last edited:

mikel

Village Sponsor
#10
Replace any space where you have put N/A or non applicable with 4 zeros

And any telephone number should have prefix 00 instead of plus sign
 

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