Passport application via e-citizen.

I have been trying to apply for my passport replacement via e-citizen during the last few days in vain.

I have not managed to get past step 2. Is there anyone else who has experienced challenges in accessing the system?

[ATTACH=full]238209[/ATTACH]

[ATTACH=full]238210[/ATTACH]

hujachukua huduma number

is it that you are getting to step 2 and cannot proceed to step 3? ama you cannot get to step 2 from step 1 no matter what option you select?, Have you tried changing your browser?

I have difficulties proceeding from step 1 to step 2.

Let me try another browser and see if it shall work.

Hiyo kitu bado sijachukua bwana VC.

Hii site inafanya poa sana, unless wee si Mkenya.

Try using Microsoft Edge browser, everything works fine

Thanks, let me try it on Microsoft Edge browser.

I have borrowed a friends laptop with windows 10 to use the Microsoft Edge browser na haitambui.

Haiwes fika step 2.

Earlier on, i tried Explorer, Opera and Firefox. None of them have worked.

Mtu aweke screenshot ya step 2 nikubali mimi ndio nimeshindwa kufika hapo.

Replace any space where you have put N/A or non applicable with 4 zeros

And any telephone number should have prefix 00 instead of plus sign

Thanks village mates for your ideas, i managed to complete the process today.

Various tricks; a good browser, no spaces, and also reset my account to get a new password.

[ATTACH=full]238398[/ATTACH]