phone not receiving calls

Hey guys. So today i just realised my android phone is not getting incoming calls. And when someone sends a text, I will only receive it when I make a call…so weird. But sending and calling from my side ain’t an issue. Is this an internal issue that can be undone by reseting the phone to factory settings or its a network carrier issue? The phone is a galaxy trend plus, not rooted and am on a safaricom line. Any assistance is well appreciated.

Which battery saver app are you using?

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Am using 360 security.

toa hio

Is it cause of an update? Coz Ave been using it for a good period of time and had no Issues. Nevertheless, i will do as you say then give you an update. Thanks.

Sorry forgot to update. This thing is weird. Just before I uninstalled the app, I recieved a call and Ave been able to get calls most of the afternoon till some minutes after I reached home. Now it ain’t going through. Is it something to do with the network carrier ie, safaricom? C

Nope… Toa hiyo app… Android does not need antiviruses

Mimi nimelipia Bitdefender yearly subscription lakini i don’t use it on their av. I use it on their antitheft app

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Factory reset ikishindikana