Huwa nashinda kusema hapa when buying stuff online sanasana tech stuff always buy from sources you’ve got control over. Vindu sensitive kama Simu, TV , laptop na Speaker systems jaribu kupata vendor/source direct afanye live image & video tests of the same product before shipping to avoid kutumiwa vitu faulty kama huyu @Scammed by Kilimall hapa chini. AliExpress Alibaba Ebay Amazon etc kupata refund is almost impossible because you’d be required to ship back the item and that exorbitant cost is on you na hata ukipata refund itakuwa way less than half of what you paid for not full.
Those vendors wanajua walituma kitu faulty but wataruka waseme ni wewe unataka kuwa @Yuletapeli , vuta nikuvute mpaka utachoka na hio kesi uende sababu hakuna dalili ya kupata @hakimoto. @Scammed by Kilimall sasa itabidi aanze kutayarisha mfuko atafute screen ya S7 Edge which is not less than 15K because that line you see will get worse eventually screen dead . Kuweni maakini online this is just one of the many examples.
Personally in Aliexpress they refund me 100% if the item is not received or faulty
Juzi, the vendor re sent my item after sending the wrong one. They didn’t ask for anything to be shipped back.
But also note i buy stuff below 50 usd mostly.
I hear the vendor is paid after successful confirmation of goods received.
With items like phones or tech over that price huwa shida tupu na mvutanonwhen asking for refunds. Tip, when wanting to buy items that cost alot more from those sites check reviews especially the Negative ones uone how they were handled by the site.Check guys who received damaged/faulty items to see how they were resolved don’t ignore that area.
True, with aliexpress, the vendor is paid after your confirmation of receipt. I have also been refunded after an item was not delivered at the stipulated period.
When I am buying an expensive gadget from a vendor, I try to be as annoying as possible especially if the gadget is expensive. There is even one guy on eBay I told I practice traditional African witchcraft and no-one would ever get away scamming me. In another case where I was buying some football related items, our conversation veered towards why top-four EPL teams never source their coaches from Africa, yet we have had some fantastic players in the EPL. Another one even confessed he loves Kenya and enjoyed his stay. (Evidence)
[ATTACH=full]413252[/ATTACH]
Point is, reputable sellers will give very good customer care support and are governed by rules. So I make weird request like for photographs of the item when it’s powered on and so forth. Another one even sent me the serial number so I can check a few things about the item.
The ones who fail to reply to the Nyamgondho wuod Ombare and are giving steep discounts nawachana na wao. Simple as that. Nyamgondho has never been conned online and will never be. I do my due diligence thoroughly, Caveat Emptor baby.
For me refunds aside , why should I be buying an item wait for over 1 month at times 2 for it to arrive , KRA wanishaft VAT pale City Square GPO then unapata kitu defective alafu wait another 1-2months kupiga kesi ndio upate refund. Hii si ni hujuma?
Processing this is easy for items well over 100,200USD going up huwa balaa. For Amazon or eBay lazima urudishe the defective item how will you all they in Nairobi return the item na watu kama Kentex hawawesi saidia wewe.
Processing this is easy for items well over 100,200USD going up huwa balaa. For Amazon or eBay lazima urudishe the defective item how will you all they in Nairobi return the item na watu kama Kentex hawawesi saidia wewe.
[/QUOTe
With aliexpress once you raise a dispute and it’s approved,seller meets the shipping-it-back-to- them,Costs[/QUOTE]