East Africa Warranty

[Weird_Nightmares]

@smart idiot

Cheki, I bought a Galaxy A30 phone at some walalo, kitu 18k when it was new new safaricom was selling it for 27 k the dual SIM option. So no brainier I opted to buy it there.
It’s genuine and it receives regular OTA updates & patches.
Shida Ni ati it fell hard and the screen went black rendering it unusable nimepeleka pale Hilton kwa authorized repair center and the guy took it keyed in the IMEI in his computer and said he can’t fix it sijui anga it was not meant for the East African Market Mimi sasa i’m shocked like how can they refuse to fix an original device na si eti napeleka claiming warranty, instead I’m paying for the service. Na vile economy Ni mbaya. Walikuwa wanadai 9k.
Huko luthuli they quoting way less but najua wataweka cheap low quality colour washed lcd screens. Hapo Samsung I’m sure wangeniekea a genuine one and also offered a limited warranty on the part.
So mkae mkijua if you buy Grey market stuff and they spoil you’re on your own. Either you ship on eBay and do a DIY fix or upeleke quacks luthuli.
Anyway, is there an established shop where I can get the screen replaced with a genuine high quality one in Nairobi. I’m not ready to let go this phone

Just thinking, if it’s genuine, how much would it cost to ship it to the designated warranty area in the Middle East and back? 2k, maybe 4k at most?

[Ole_masai]

@thesavage

Toyota Crown has similar specs with Mercedes e Class. Those prefer Crown they buy it. Those who prefer e Class, they buy it. The “cost variance” >10%, but you find a mongo buying the Mercedes. Why? Taste yake iko hivyo tu.

We were talking phones. Toyota crown is JDM. Mercedes e class is global and the difference in price is only due to different tax policies.

[tall_mnyama_everywhe]

Why don’t you buy a replacement screen from Alibaba or eBay or Amazon alafu upelekee fundi akutengenezee. Most Somali phones are grey imports that’s why they are cheaper than those in official stores and they are original.

[Kennedy_Maina]

@smart idiot

Cheki, I bought a Galaxy A30 phone at some walalo, kitu 18k when it was new new safaricom was selling it for 27 k the dual SIM option. So no brainier I opted to buy it there.
It’s genuine and it receives regular OTA updates & patches.
Shida Ni ati it fell hard and the screen went black rendering it unusable nimepeleka pale Hilton kwa authorized repair center and the guy took it keyed in the IMEI in his computer and said he can’t fix it sijui anga it was not meant for the East African Market Mimi sasa i’m shocked like how can they refuse to fix an original device na si eti napeleka claiming warranty, instead I’m paying for the service. Na vile economy Ni mbaya. Walikuwa wanadai 9k.
Huko luthuli they quoting way less but najua wataweka cheap low quality colour washed lcd screens. Hapo Samsung I’m sure wangeniekea a genuine one and also offered a limited warranty on the part.
So mkae mkijua if you buy Grey market stuff and they spoil you’re on your own. Either you ship on eBay and do a DIY fix or upeleke quacks luthuli.
Anyway, is there an established shop where I can get the screen replaced with a genuine high quality one in Nairobi. I’m not ready to let go this phone

Most of the cheap phones in Nairobi are meant for the Arab market.
Also, even if it were covered by a Kenyan warranty, broken screen is your responsibility. I’ve never heard of any phone manufacturer that gives a warranty for a broken screen.