Who Knows A Better Internet Provider to Zuku?

[Ice_Cube]

@MISCHIEF

Bachelor tunajua we huingia saa saba usiku nyumbani

:D:D:D that may be the reason watu wanaumia mchana mimi natumia ya Job ama niko nje debauchery

[system]

@123tokambio

I too find myself in that ‘lucky customers’ bracket. The longest I’ve been without net was two days, and i only came to discover that Its the router that had problem. I called customer care on a sato and the next day a tech team brought me a new router; on a Sunday…
I also came to realize they prioritize veteran customers who have been with them for long without disconnections za saa zote…

Saa hii ndio upus, nikiwa mgeni na safcom had a problem on a Sunday, they said they cannot send a team since it’s weekend so ningojee hadi Monday. Monday 9am walikuwa wamefika, sorted it out and their team leader called to confirm if my net works.

[Tiriitiondo]

Nilihama zuku to safaricom Home Fibre and have never regretted.Reliable, lower bandwidth but faster and 50% cheaper. Zuku used to increase their subscription arbitrarily and anyhowly without notice.

[YuleMseeMbaya]

@fayahmoto

What’s your location? Zuku’s internet depends highly on location, kama mko wengi connected to the same node inakua balaa…try safaricom home or telkom. na kuna ingine by the name surf kenya, anybody who has used it?

Westlands,never have had such a problem,i think i will switch over to Safaricom as i am seeing or JTL.and the 10mbps dowload and 4mbps upload on @pseudonym 's test is impressive,i am also seeing JTL[ATTACH=full]140290[/ATTACH]

[123tokambio]

@Deorro

Saa hii ndio upus, nikiwa mgeni na safcom had a problem on a Sunday, they said they cannot send a team since it’s weekend so ningojee hadi Monday. Monday 9am walikuwa wamefika, sorted it out and their team leader called to confirm if my net works.

That’s why on my part, unless wakose kunisort in the future, or their network services degenerate, Niko na wao sako Kwa bako…

[Quadro_k4000]

@YuleMseeMbaya

Whatever is happening to Zuku?for the past one week i have had no internet in the house and have been contacting them.Customer care is all over the place not even knowing what is happening to internet in a certain area other than taking ages and wasting my airtime and i finally got a response that the our whole area is affected.They do not communicate in advance.It has reached a breaking point and i see myself returning their equipment so that they remove me from their services.who knows a stable internet provider for wi-fi?,i dont mind spending extra but for better connection,i want out of Zuku,i am done,and i advice talkers or those considering to getting wifi to proceed with Zuku at your own peril,one of the most incompetent private company in Kenya.My speedtest is at 0.1mbps.even opening a darn speedtest site takes time[ATTACH=full]140271[/ATTACH]

Zuku and their cable management is so ridiculous to say the least. The other competitor(s) really worked on their’s …hii mambo ya Ku hang cables anywhere will really cost them. But that is just my opinion. 80% of the outages are a direct result of cable management.

[WuTang]

@anon94046782

Di

Different zones have different connectivity… And different prices… Like in imara for 5mbps we pay ksh. 2,199… The same speed in pipeline and umoja… Its ksh. 1,299.

Anyways… Pia mimi I’ve had a crapy connection this month… But it’s because they have somekind of systems upgrade… Atleast that’s what they are giving as the excuse…

But what you simply do is… Write an email to the billing department… And ask for a refund… Thank me later…

In Umo, Tena and Doni, 1299 is the price for 2mbps. 2199 is the price of 5 mbps.

[jagger_snr1]

Mafresha wa zuku ndio wako kwa noma. I once had a problem with mine nkawapigia wakatuma field technicians na after some checks, wakaniletea router mpya. Sai watu wakilialia mimi apana tambua.

[WuTang]

@123tokambio

I too find myself in that ‘lucky customers’ bracket. The longest I’ve been without net was two days, and i only came to discover that Its the router that had problem. I called customer care on a sato and the next day a tech team brought me a new router; on a Sunday…
I also came to realize they prioritize veteran customers who have been with them for long without disconnections za saa zote…

Umekuwa customer wao for how long?

[system]

@jagger_snr

Mafresha wa zuku ndio wako kwa noma. I once had a problem with mine nkawapigia wakatuma field technicians na after some checks, wakaniletea router mpya. Sai watu wakilialia mimi apana tambua.

Safaricom hakuna Apartheid

[WuTang]

@Deorro

Safaricom hakuna Apartheid

People are complaining about the time they take to connect them to the service.

[jagger_snr1]

@Deorro

Safaricom hakuna Apartheid

Hehee kenya is all about apartheid. Ata uko ocha kwetu wale watu waliweka stima ya 70k hawaliangi kama wa baadae wa 35k. Hehee lanes bro!

[123tokambio]

@WuTang

Umekuwa customer wao for how long?

since feb 2014

[Budspencer]

Facken faiba. The biggest lie ever told in kenya is that by faiba that beginning last Oct they were to increase speeds six folds. Bure kabisa. In fact it reduced. Switched to safcon fibre on sato and so far tumeshindwa cha kufanya na net

[WuTang]

@123tokambio

since feb 2014

Yangu ni ya Jan 2015. Hizo fiber cables waliweka that time ama earlier?

[123tokambio]

@WuTang

Yangu ni ya Jan 2015. Hizo fiber cables waliweka that time ama earlier?

Walieka earlier, like around Dec hii area yetu. Then after being allowed by the landlord, wakaeka point Kwa flat, a week later nikregister

[123tokambio]

@WuTang

Yangu ni ya Jan 2015. Hizo fiber cables waliweka that time ama earlier?

Uko area gani?

[system]

@123tokambio

Walieka earlier, like around Dec hii area yetu. Then after being allowed by the landlord, wakaeka point Kwa flat, a week later nikregister

Dec basi wewe si Veteran vileeee… Niliwekewa jan 5th-ish hapo na bado walikuwa wananisumbua

[123tokambio]

@Deorro

Dec basi wewe si Veteran vileeee… Niliwekewa jan 5th-ish hapo na bado walikuwa wananisumbua

Uliwekewa what year?

[system]

@123tokambio

Uliwekewa what year?

Oooh fuck! Mimi ni wa 2017 na si veteran kama nyinyi