Recently I was at one of these outlets with my female friend and we were next up so the guy who was infront of us was unhappy about the piece of chicken he had gotten, now, the cashier was there at the till and so was the manager, a male manager , he was older than the male customer, so the guy started complaining about the size, then he really got worked up, mpaka he started making passionate movements, so my fren and I put some distance between us because his voice was getting louder he was becoming more and more animated like it escalated fast and we kind of getting scared the guy may get physical because what was happening was the manager was speaking in a very low tone of voice and he was being assertive and the customer didnt feel like thats how service staff should react to a disgruntled customer and as he was getting more and more worked up , the manager was doing what alfa mails call holding the frame, he wasnt getting phased, he stayed calm , he used the broken record technique and best of all he never apologised . So the customer was like mutaona, like he will report to some guy who is a boss he knows. So when he threw his hands and left the till still visibly angry. So my fren who has the wankiest comebacks you can imagine looked at me and said, ananyesha, so the tense environment was diffused coz even the manager under attack laughed and then we ordered the same contentious chicken we are too hungry to complain about the size, the funniest thing , the manager went to the kitchen and choose for us the biggest pieces. Lol. The Lord works in mysterious ways His wonders to perform.
When I was in campus over Summer Holidays I worked at my parents restaurant at Hurligham as a waitress. OK. Cashier too and sometimes I would chonga viazi too. So I know this drama kings and Queens who unleash terror and say anything to service staff. By the way you would think women are the ones who like causing but by the way it’s men who are the culprits. Women complain if queues are jumped vitu kama hizo but not portion size or size of the piece of chicken.
Guys let’s respect people who work at restaurants and fast food joints. After you threaten some one over something they cant do jack like size ya kuku. Why should you cause a scene just take your business elsewhere. I talk with my money and my legs. It’s not personal so don’t go postal on some innocent staff over a straw or a piece of chicken. It’s not personal boo. They’re in businesses and you are hungry, you don’t need to fight or even utter a single word. Ask for your money back and go elsewhere after all hoteli ni mingi Sana others are even closing due to lack of business. So you don’t need to catch feelings a whole grown ass man with kids over a straw or size ya ingoho. Just be outta.
Personally I can’t eat if I am angry so I don’t even understand how that guy managed to eat the small pieces of chicken but frankly shida zingine ni za kujitafutia. Do you think that now after you have caused a ruckus the chicken will expand? We jipatie tuu High Blood Pressure. As for me hoteli ni mob. In any case hata ukiambia mtu kitu pole pole bado ataskia. You don’t need to lose it for some one to take you seriously. One time I found out a girl at a convinence store was inflating prices by 20 Bob, so obviously that is stealing, outright theft but I didn’t go to rarukia her. I just told her some body else would have ensured she was fired na kutoka hio siku akiniona ananisalimia kwa heshima. You can not bully people into respecting you or doing right by you but you can calmly state your expectations and if they do not improve please take your business elsewhere. You need not turn into a beast. It’s just not necessary.
If there’s something stressing you out, please usiende kulipukia waiter ama manager coz hakuna mtu Hana stress wala shida. Please let do unto others as we would have them do to us. Coz karma is real folks. Tuheshimu Hawa watu wa dogo coz God will hold us accountable for how we treated them.
Recently I saw an article about Amaica hotel where they fired a waiter bcz he went to take care of his life who had a stillbirth. Sasa surely mwenye Amaica ni mama. Amezaa hawezi hata hurumia the young couple and it was even their first child? Proverbs says when you oppress the poor you insult God. Also those of us who own establishments, staff welfare ni muhimu you must balance it with making money that why you have high turnover of staff yet muhindi anakaa na staff hadi wanazeeka out of loyalty. The trick is staff welfare. Sio poa mtu analala akilia usiku, bcz of your inhumane actions. Sio poa hata kidogo.